MGMT 311 - Perspectives on Healthcare Management

(3 credits)

This introductory healthcare management course is designed to study the theories and practices of managing health services organizations. Students are introduced to the use of management concepts, theories, and approaches as they relate to professional practice in healthcare systems, with a special emphasis on experiencing the system from the customer’s or patient’s perspective. A broad overview of the levels of care, the care continuum, and the regulations governing care delivery is provided. Issues of individual behaviors, health status indicators, and government responsibilities are also discussed. Key issues in health policy will be presented. The course examines the relationship among corporate strategy, organizational structure and process, and internal management systems. This course covers managerial issues such as strategic management, budgeting, the job of manager, organizational culture and environment, organizational process, leadership, managerial ethics, decision making and implementation.

MGMT 101

is recommended, but not required.